Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at 214-547-9990.
1. What are the Hospital hours?
Our hospital is open Monday - Friday from 7:30 am to 6:00 pm, and Saturdays 7:30 am until noon. The clinic is closed on Sunday.
It is important to note that we open our doors at 7:30 am but we do not have a veterinarian on staff until 8:00 am
2. Do I need to have an appointment?
Yes, patients are seen by appointment.
3. What forms of payment do you accept?
Cash, Check, Debit, American Express, Discover, MasterCard, and Visa.
4. Can I make payments?
Payment is required at the time of service.
5. At what age can I have my pet spayed or neutered?
A Spay or Neuter can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen is also recommended prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
This is a blood test that is run in house prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to ensure the safety of our patients during surgery and their ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed 10 to 14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
Yes, we offer boarding for our clients. We have boarding space for both large and small dogs as well as cats.
10. What are your kennels like?
We offer basic medical supervision for our boarders with all indoor kennels. Our kennel assistants tend to all our visitors. Dogs are let out in our fenced backyard, individually, 2 times a day. Cats are housed in a separate area, in individual spaces. Blankets, food and bowls are all provided, at no cost but you are always welcome to bring your own.
11. Are you open on weekends?
We are open on Saturday until noon, appointment slots are typically left open for situations of a more emergent nature. Routine visits such as annuals, nail trims, etc. are done Monday - Friday.
12. Do you offer grooming?
Yes, we do! Our groomer is available Monday - Friday, drop off is between 7:30 am and 9:00 am, we do not have set pick-up times, as we groom in order of arrival and charge by the breed and size and of you dog. Unfortunately, we do not offer grooming services for cats. Please call to be added to our grooming list for any particular day.
13. I was told that my dog gets stressed with the grooming process, is there anything you can do to help with this while they are being groomed there?
We have Doctors on staff who can prescribe and dispense a mild sedative in order to help them relax during the process. If in the event your pet does not respond to the medication, we offer sedate grooming, under close, Doctor supervision. This will require you to fast your dog (no food or water after 12 am) prior to dropping them off on the morning of their groom.